Refund policy

At Lupostrol®, we are committed to ensuring that our customers receive products of the highest quality. Please review our return policy below to understand the terms and conditions under which returns are accepted.

Damaged Shipments or Products:
We sincerely apologize for any inconvenience if you receive a damaged shipment or product. You are entitled to request either an exchange or a full refund. To initiate the return process, please contact us within 14 days of receiving your order at info@lupostrol.co.nz. We may request photographic evidence of the damage to expedite your return. Refunds will be processed to the original payment method, and you can expect to receive it within 7 days of approval.

Delayed Orders:
We strive to deliver all orders in promptly. However, if your order takes longer than anticipated, please contact us at info@lupostrol.co.nz. We will investigate the delay and provide an update as soon as possible.

Non-Returnable Items:
We stand by the effectiveness and quality of our products. As such, we do not offer returns or refunds for reasons other than damaged or delayed shipments. Please ensure you carefully review your purchase and feel free to reach out with any questions before placing your order.  Please email info@lupostrol.co.nz.