What is the policy around damaged, lost or missing orders?
Our policy is to first find the order in the NZ Post system and assist with any delivery issues. Lost or missing orders will then be replaced if the delivery issue cannot be resolved. Damaged orders will be replaced. Please email info@lupostrol.co.nz if you need any help with any issues relating to damaged, lost or missing orders.
I ordered my products online, when should I expect my order?
NZ Urban Areas: Estimated delivery within 1-2 business days.
NZ Rural Areas: Estimated delivery within 2-3 business days.
Australia: Estimated delivery within 3-10 business days.
I placed more than one order, will they be shipped separately?
Wherever possible we will ship multiple orders together, within reason.
My order has not arrived, can I track my order?
Yes, tracking numbers for orders are emailed to you as the order is packed and before it leaves our premises. If you did not receive a tracking number please email info@lupostrol.co.nz and we will send it out to you again or assist with the tracking.